  |
Automatic Teller Machines
ATM's are located in the south lobby of the Terrace Level and at the northwest and southwest corners of the Plaza Level.
Ballkids
This year's Dr Pepper Ballkids have all been selected. Come back next season for info on how to register.
Birthday Announcements
Coming to the game on your child’s birthday? Have their name announced pregame. Contact Kirsten Seiter at kirsten.seiter@dallasmavs.com - please list the child’s name and age.
Box Office
The main box office is open Monday through Saturday, 10 a.m. - 5 p.m. and is located on the north side of American Airlines Center.
Cameras
Still cameras are allowed inside American Airlines Center for Mavs games. Video and flash cameras are NOT allowed. Professional cameras are prohibited at all events in American Airlines Center unless accompanied by appropriate media credentials. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in American Airlines Center unless specifically approved.
Care of your Season Tickets
Please safeguard your season tickets. Keep them in a secure place. Examine your tickets every game to make certain you have detached the proper ticket for the game you are attending.
Center Tours
Tours are held every Monday, Wednesday and Friday on non-event days 11:00am-2:45pm and event days from 11:00am-1:15pm by appointment only. Please note that tours are not conducted on NBA or NHL Playoff game days. Reservations must be made in advance by calling 214.665.4213.
Children's Tickets
Children two years of age and older are required to have a ticket to gain admittance to Mavericks games. Children under two are not required to have a ticket provided they sit on an adult's lap.
Dancer Tryouts
Mavs Dancer tryouts are held during the summer (usually in July). Prep classes are held at the Power House of Dance and are instructional classes that teach routines similar to the ones the dancers do throughout the season. Applications can be found on mavs.com closer to the date of the auditions.
DART Services
Dallas Area Rapid Transit (DART) and Trinity Railway Express (TRE) are both offering special services for Mavs fans during the season.
Fans riding the TRE from the west will be dropped off at the temporary platform outside the west entrance of American Airlines Center, and fans riding DART can take a bus shuttle service from the West End station to American Airlines Center.
DART's permanent Victory Station at American Airlines Center includes boarding platforms for both the TRE commuter rail and DART light rail services.
DART Train Service: There are 2 locations where the train can be picked up at; Richland Hills, 7225 Burns St. and Hurst Bell Station, 3232 Bell St. Pick-up time is 2 hours before the game and lasts 1 hour after the game. The train picks up every 30 minutes and holds 70 people per car. The cost to ride to the American Airlines Center is $2.00 per person.
Click here for a complete schedule.
Donations
Over the last 20 years, the Dallas Mavericks have granted thousands of donation requests in an effort to further North Texas communities and their organizations. Donations have ranged from national organization fundraisers to school raffles. Because the needs in North Texas are so great, guidelines have been implemented in order to assist as many organizations as possible. If you are interested in seeking a donation, please check out our guidelines.
Emergencies at Home
In case of an emergency, Mavericks fans can be located and contacted at American Airlines Center. Before leaving home for the game, leave your seat location (section, row and seat numbers) with your contact. Your contact can call 214.665.4299 and inform the operator that an emergency message must be relayed. An usher will immediately be sent to your seat to deliver the message.
Employment
The Dallas Mavericks organization is always looking for talented professionals to join our team. We have a variety of full, seasonal and internship opportunities available. Please check our job listings on a regular basis as it is updated when new positions become available with the Mavs.
Entry
Ticketed patrons may enter the building two (2) hours prior to game time. Spectators are restricted from bringing containers, flash cameras or any recording devices into American Airlines Center.
Fan Mail
Fan mail can be sent to:
Coach’s or Player’s Name
c/o Dallas Mavericks
2500 Victory Ave.
Dallas, TX 75219
Fan Shops
Visit the American Airlines Center Fan Shops during any event for the latest in Mavericks gifts. The Fan Shop is open Monday - Saturday from 10 a.m. to 5 p.m.
First Aid
In the event of an illness or injury, Fist Aid Stations are located at the northwest corner of the Plaza Level near section 111 and Terrace Level near section 313 .
Fundraising Opportunities
Groups wanting to raise money for their schools, churches, sports teams, etc. can contact Missy Quillen, Non-Profit Group Event Coordinator, at 214.665.4767 or mquillen@americanairlinescenter.com.
Game Programs
The Mavs have two game-night programs available for fans. Copies of Tipoff will be distributed to the first 7,500 fans at each home game. Hoop Magazine is available for purchase during Mavs home games for $5.
Guest Relations/Mavs Info Booth
The Mavericks guest relations and information centers are located at the southwest corner of the Plaza Level near section 102 and the east concourse of the Terrace Level near section 326.
Guests with Disabilities
American Airlines Center offers many services and amenities to accommodate the needs of guests with disabilities. There are seats to accommodate guests with disabilities located throughout the arena in virtually every price range. There are 10 elevators and eight (8) escalators that service the different levels. Braille signage and menus are available a well as TDD machines and volume-enhanced pay phones.
Wheelchairs and walkers may be stored behind the accessible seating areas or at the Guest Services Room located at Section 102 on the Plaza Concourse.
Parking accommodations for guests with disabilities are available in Lot F on All-Star Way and Lot C on North Houston Street.
In addition, guests with disabilities will find accessible fountains located adjacent to restrooms throughout the facility.
Hoop Camps
The goal of Dallas Mavericks Hoop Camp, presented by Academy Sports & Outdoors, is to provide a high-quality, fundamental teaching and playing environment for boys and girls ages 8-18. Hoop Camp kids have the opportunity to work with excellent basketball teachers and coaches and improve by learning and playing in an intensive, yet enjoyable, one-week camp. Camps are offered weekly throughout the Metroplex from May-August.
How to get Autographs
Want your favorite player's autograph? Not sure how to go about getting one? Find out the best way to get one here!
Individual Game Tickets
To purchase individual game tickets, call Ticketmaster at 214.373.8000, click here or visit the American Airlines Center Box Office located on the south side of American Airlines Center . The box office is open Monday through Saturday 10 a.m. - 5 p.m.
Listen To The Game From Your Seat
Mavs fans can tune their personal radios to 97.5 FM while in their seats at American Airlines Center during games to hear the Mavs radio broadcast.
Lost Children/Lost & Found
Guests are encouraged to register children at Guest Services located in the southwest corner of the Plaza Level near section 102 and the east concourse of the Terrace Level near section 326. A wristband will be given to each child so parents can be found easier. Lost items will be turned into or claimed at Guest Services.
Lost/Stolen Tickets
Season Ticket Holders who have lost their tickets to an individual game should contact the Mavericks Ticket Office at 214.747.MAVS. If the tickets have been stolen, the owner of the tickets will need to file a police report and receive a case number before replacements can be printed.
Merchandise
Mavs fans can get the latest Mavs gear by going to mavgear.com or by visiting the Fan Shop at American Airlines Center. It is open Monday - Saturday from 10 a.m. to 5 p.m.
National Anthem
If you are interested in singing the National Anthem, please send in a CD of just the National Anthem to the Mavericks office, Attn: Game Ops, 2909 Taylor Street, Dallas, TX 75226.
Painted Fans/Mavs Madness Zone
Free tickets will be given to painted fans through the Cingular Mavs Madness Zone program. Painted fans can meet at the Mavs Excursion two (2) hours prior to tipoff to sign up for the tickets. The tickets will be awarded by the Mavs Street Team one hour before tipoff. Attention Men: Please do not paint your backs! Only your face and chests. See what it takes to be a painted fan!
Parking
For parking information, directions and questions call the American Airlines Center Parking Hotline at 214.665.4700. Full season ticket customers can purchase full season parking books and half season customers can purchase half season books. Call 214.747.MAVS for details. Independent cash parking lots are located east of Field Street, and south of Woodall Rodgers Freeway throughout the West End.
PDA's
Download the Mavs schedule into your PDA now!
Radio
All pre-season, regular season and post-season Mavs games can be heard on the ESPN Radio 103.3 FM. Additionally, for our Spanish-speaking listeners, all Mavs games, home and away, are broadcast en Espanol on 1270 AM La Voz del Pueblo.
Restaurants inside American Airlines Center
The Jack Daniels Old #7 Club
Levy Restaurants is the exclusive caterer to the Old #7 Club in the southeast corner of American Airlines Center. Executive Chef, Edgar Solis has developed Chef Tables and bar menu featuring signature items that cannot be purchased elsewhere in American Airlines Center.
The Old # 7 Club on the Event Level features a Chef's Table buffet that is open until game time. The Chef's Table is priced at $28.50 per person. Gratuities for wait staff are at your discretion; however, an 18% service charge will be added to parties of eight or more. Reservations are strongly encouraged.
Chef's Table reservations may be made by calling 214.665.4753. Reservations are available on a first-come, first-served basis. Dinner guests without reservations are admitted on the night of the game based upon space availability only. Due to limited capacity of the dining area, tables will be held no longer than 10 minutes after the reserved time. Please advise of cancellations as early as possible.
Platinum Club Restaurant
The Platinum Club is open to platinum level ticket holders interested in a fine dining atmosphere with a business casual dress code. A Chef Table buffet ($32.50 per person) is available. Reservations are recommended. Call 214-665-4753 for more information.
Shuttle Service from Local Restaurants
Hooters: Pick-up time is 1 hour before the game and lasts 1 hour after the game. Parking is at the meters surrounding the building. The shuttles deploy every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.
Friday's: Pick-up times are continuous and will last 1 hour after game time. Parking is right next to the building. The shuttles deploy every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.
Dick's Last Resort: Pick-up time is 1 hour before the game and lasts 1 hour after the game. Parking is at all three corners surrounding the building. The shuttle service used is West End Eagle, and it deploys every 30 minutes holding 30-50 people per trolley. You do not have to eat at the restaurant to use the shuttle service.
West End Pub: Pick-up time is 1 hour before the game and lasts continuously until everyone is back. Parking is behind the restaurant on Houston St. The shuttle's run every 20 minutes and each bus holds 58 people. You do not have to eat at the restaurant to use the shuttle service.
On the Border: Pick-up time is 1 hour 15 minutes before and is ongoing until everyone is back. Parking is at the meters in the West End Parking Lot. The shuttles deploy every 30 minutes holding 65 people per trolley. You do not have to eat at the restaurant to use the shuttle service.
Hoffbrau: Pick-up time is 1 hour before the game and lasts continuously until everyone is back. Parking is behind the restaurant. The shuttle's run every 10 minutes and each bus holds 50-70 people. You do have to eat at the restaurant to use the shuttle service. The receipt is the ticket onto the buses.
Sponsorship Opportunites
Click here to find out how to become a sponsor of the Dallas Mavericks
Smoking Areas
Smoking areas are located outside the north, south, east and west entrances on the Plaza Level of American Airlines Center. An additional smoking area is located on the balcony of the Platinum Level, however, access is limited to premium level ticket holders.
TV
Mavs games can be seen throughout the season on UPN 21, KTVT Ch. 11, FOX Sports Southwest and HD Net, along with some nationally scheduled games. Check the complete listing of tv games. Also, if you live outside the Metroplex check out the TV Affiliates to see when the games will be shown in your area.
Will Call
The Will Call service allows customers to drop off and/or pick up tickets on the day of the game. The main box office is open Monday through Saturday, 10 a.m. - 5 p.m. and is located on the south side of American Airlines Center. Two hours prior to game time, Will Call will move to the northeast Box Office. Guests may pickup their tickets with a valid photo identification.
Important Numbers
Dallas Mavericks - 214.747.MAVS
American Airlines Center Box Office - 214.665.4797
American Airlines Center Emergency Line - 214.222.3687
Lost & Found - 214.665.4825
Ticketmaster Phone Center - 1-800-4NBATIX (1-800-462-2849)
Ticket Sales Team
Alexandra Leckey - 214.658.7124
Andy Bhatia - 214.658.7106
Bill Love - 214.658.7607
Chris Hyde - 214.658.7112
Cory Webb - 214.658.7111
Elizabeth Carroll-Ramsey - 214.658.7110
Ernest Rangel - 214.658.7107
Gail O'Bannon - 214.658.7123
Jim Wikman - 214.658.7196
Marc Mundy - 214.658.7109
Mark Hapka - 214.658.7181
Matt Snyder - 214.658.7131
Randell Holmes - 214.658.7113
George Prokos - VP Ticket Sales & Services - 214.658.7101
Eric Ferrell - Telemarketing Sales Manager - 214.658.7119
